Terms & Conditions

We hope the below terms & conditions help you understand our policies better. Please read these terms and conditions carefully.

This site is owned and operated by Paignton Zoo.
If you need to get in touch with us about a specific term or condition, please email us at [email protected].

GENERAL ZOO ENTRY

Please respect our animal’s welfare and your safety by observing the below code of conduct.

• Barriers in the zoo are for your own safety and for the welfare of the animals. Please do not step over any of the fences or bang on windows at exhibits.
• Please do not feed the animals as they all have carefully planned diets and other food may be harmful to them.
• For safety reasons we do not allow barbeques, balls or balloons in the park.
• The use of radios, scooters, rollerblades or skates is not permitted in the park.
• ‘Heelys’ roller shoes must not be used as skates, but may be worn as shoes.
• Bicycles are not allowed within the zoo. However there is a bike rack, please ask staff where to store bikes safely.
• Permission must be obtained for all filming and photography for commercial purposes.
• Children under 16 will not be admitted without an adult over the age of 18 and must be accompanied and supervised by an adult at all times.
• No animals, other than fully trained Assistance Dogs, are allowed in the zoo. You will need to complete the relevant paperwork and provide documentation before we will permit entry.
• Do not leave valuables in your car.
• Please do not leave dogs unattended in your vehicles, especially on hot days.
• If you wish to return to your car after entering the zoo, please inform the staff at the Information Desk and retain your original receipt to regain entry for that day.
• Parking at Morrisons supermarket is at your own risk. Paignton Zoo is not affiliated in any way with Morrisons. They have a strict parking policy and will enforce it.
• The use of drones and other flying objects is prohibited.

DAY TICKETS

• Visitors are strongly advised to book online to secure choice of date and great savings. Online prices are not available at the tills. You can purchase day tickets here.
• You must inform our Information Desk on the day should you have any pricing or ticketing issues.
• All admission tickets are non-refundable.
• For a guest with a disability, one free carer is permitted entry free of charge and a form of ID such as a Blue Badge, PIP, Access card or DLA letter must be presented on the day of your visit. The free carer offer is only valid with child (3-15 yrs) and adult tickets.
• We reserve the right to refuse entry.
• We reserve the right to ask a visitor to leave the site should their behaviour be unacceptable or be putting another visitor at risk.

TERMS AND CONDITIONS E-TICKETS PAIGNTON ZOO

• These general terms and conditions are applicable to all offers and agreements of Libéma Zoo PG Operations Ltd with regard to the sale and purchase of e-tickets for admission to Libéma Zoo PG Operations Ltd hereinafter referred to as: Paignton Zoo).
• Paignton Zoo has its registered office at Totnes Road, Paignton, Devon, TQ4 7EU and is registered with the Companies House under number 16823534.
• Paignton Zoo reserves the right to amend these general terms and conditions. By placing an order via the webshop, you accept the offer of Paignton Zoo.

The e-ticket purchase agreement between you and Paignton Zoo is concluded by fully and correctly following and completing the booking process on the website of Paignton Zoo. As soon as Paignton Zoo has received the total price owed for the e-tickets purchased by you, it will send the confirmation of your order to the email address specified by you. Paignton Zoo uses the payment environment of DNA Payments Limited (hereinafter: DNA Payments) for the sale and payment of its e-tickets in the webshop. When paying for the order you have the choice between various payment methods. Once your payment has been verified, we will be informed that the order has been paid. The purchase amount is immediately debited and charged.

You are personally responsible for correctly and fully entering your details when ordering the e-ticket. Providing incorrect or incomplete details may result in your desired e-ticket not being sent. In such a situation, Paignton Zoo is not obliged to pay any compensation to you.

Your e-ticket has a unique barcode. This barcode will be scanned at the entrance to Paignton Zoo. Each e-ticket may only be used once. Each e-ticket has a period of validity/expiry date. The e-ticket is not valid outside this period/date. When leaving Paignton Zoo, but in any case, at closing time of Paignton Zoo on the day of your visit, the validity of the e-ticket will expire, as well as unused components of any package. The e-ticket must be shown at the request of an employee of Paignton Zoo. Resale, use for commercial purposes and/or counterfeiting of e-tickets is not permitted.

An e-ticket is only valid in the case of a good-quality print on paper (colour or black and white) of if the e-ticket is displayed on the screen of a mobile telephone or tablet and the barcode can be scanned. E-tickets whose barcode cannot be scanned, for example because the paper on which the e-ticket is printed is damaged or folded, or because the barcode is otherwise illegible or only partially visible, are not valid and do not grant admission to Paignton Zoo. In such a situation, Paignton Zoo is not obliged to pay any compensation to you.

The e-ticket purchase agreement may not be terminated by you. E-tickets will not be taken back by Paignton Zoo, will not be exchanged for money and will not be replaced with another admission ticket. The period of validity/expiry date specified on the e-ticket will not be extended by Paignton Zoo.

Paignton Zoo is not liable for the damage that you suffer in the event that your order cannot be completed, processed and/or authorised, or cannot be completed, processed and/or authorised correctly or in time, as a result of a technical fault of whatever nature. In such a situation, Paignton Zoo is not obliged to pay any compensation to you.

In addition to the general terms and conditions for e-tickets, the park regulations are also applicable to the e-ticket purchase agreement. By entering Paignton Zoo, you declare that you agree to these park regulations. Paignton Zoo reserves the right to amend the park regulations.

Paignton Zoo processes your personal data carefully and observes the laws and regulations for the protection of personal data. The data that is provided by you during the e-ticket ordering process will only be processed for the performance of the agreement between you and Paignton Zoo and in order to fulfil our legal obligations. The information you provide will be kept on record for as long as necessary for the purpose as described above. The privacy statement of Paignton Zoo is applicable to the processing of personal data. Paignton Zoo uses the services of DNA Payments for the payment of your e-tickets. DNA Payments is the controller in this regard. The processing of personal data by DNA Payments is subject to the privacy statement of DNA Payments.

If you have any questions regarding the processing of your personal data or if you wish to inspect or modify this data or have it deleted, you can contact the privacy team. If you have any questions regarding a visit to Paignton Zoo, e-tickets, these general terms and conditions and/or the park regulations, please contact our reception by calling 01803 697500 or send an e-mail to [email protected]. We can be reached by telephone during the opening hours of Paignton Zoo, as listed on the website. E-mails are also answered during opening hours of Paignton Zoo.

YEARLY JOINT SITE MEMBERSHIP

• All benefits are subject to change and may be withdrawn at any time.
• An Annual Membership is valid for 12 months from the date of purchase, not from date of first visit and cannot be extended under any circumstances.
• Digital photographs will be taken and printed onto individual Membership cards.
• Membership cards are NOT TRANSFERABLE or refundable once purchased.
• Any Membership found to be used fraudulently will be confiscated and not returned or refunded. We reserve the right to cancel a Membership without refund if a Member knowingly allows a third party to use their card.
• When visiting us please ensure you have your Membership card with you. Only the person who is pictured and named on the front of the card can gain access to the zoo.
• To take advantage of your Members’ discounts in the shop and restaurant just show your valid Membership card prior to payment. Unfortunately discounts cannot be given without production of a valid Membership card.
• A Membership does not constitute a full paying adult or child, therefore cannot be used in conjunction with any other offers or discounts.
• Any lost, defaced or stolen cards will be cancelled and replaced at a nominal charge of £2 per card.
• If you move house, remember to tell us. This will ensure that you receive your renewal notice.
• Purchasing or renewing a Membership with a disabled concession requires any of the following documents to be shown at time of purchase in order to qualify for the concession; Disability living allowance letter, Blue badge, Access Card or P.I.P payment award documentation. Regrettably we are unable to process your concession without this.
• We reserve the right to close all or part of our zoos as necessary. Closures at short notice will be notified on our Updates page.
• We will not tolerate physical or verbal threats towards its staff. Any Member behaving inappropriately will be denied access to, or be asked to leave the zoo immediately. In these circumstances cancellation of a Membership without refund may result.

OFF PEAK MEMBERSHIP

• This membership is only valid for free entry between 1^st September and 31^st March and allows free entry for a total of 7 months (in a 12 month period) from the date of purchase. For example, if you purchase your membership on 10^th December, it will be valid until the 9^th December the following year.
• This membership is not valid for free entry from 1^st April – 31^st August.  If you visit during these months you will be required to pay standard admission price.
• Children under 16 must be accompanied by an adult over the age of 18 years old at all times.
• They cannot be extended unless the zoo is closed to visitors for extended periods of time.
• Digital photographs will be taken and printed onto each individual member’s card. Memberships are NOT TRANSFERABLE or refundable once purchased.
• Any membership found to be used fraudulently will be confiscated and not returned or refunded. We reserve the right to cancel any membership, without refund, if a member knowingly allows a third party to use their membership card.
• When visiting us please ensure you have your membership card with you. Only the person who is pictured and named on the front can gain access to the Zoo.
• This membership scheme is not included in our reciprocal visit scheme.
• To take advantage of your membership discounts in the shop and restaurants you will need to show your valid card prior to payment. Unfortunately discounts cannot be given without the production of a valid membership card. This discount is valid for the length of the membership.
• Memberships do not constitute a full paying adult or child, therefore cannot be used in conjunction with any other offers or discounts.
• Any lost, defaced or stolen cards will be cancelled and replaced at a nominal charge of £2 per card.
• If you move house, please update your details with us as soon as possible.
• We reserve the right to close all or part of the zoo as necessary. We will inform you of closures as soon as possible via our updates page on our websites.
• We will not tolerate physical/ verbal threats, intimidation or inappropriate behaviour towards our staff. Any member behaving inappropriately will be denied access, or asked to leave the zoo immediately. In these circumstances cancellation of your membership without refund may result. For any enquiries, please contact 01803 697500 and select the membership option, or email us on: [email protected]

CHILDMINDER PASSES

• The Childminder Pass is only to be used when the registered childminder is working and cannot be used on weekends.
• The Pass cannot be used with your own family when you are not working.
• The Childminder Pass is valid for one adult, the named registered childminder, and 4 to 6 children in your care aged 0-12 years. Any children aged 0-15 years, in addition to the 4 to 6 children allocated on your Pass, must pay the standard child rate. All children under your care must be accompanied at all times.
• This Childminder Pass cannot be used in conjunction with any other zoo offers.
• Assistants will need to be Ofsted registered and must purchase their own Pass.
• Childminder Passes are valid for 12 months from the date of purchase, not from the date of your first visit and cannot be extended.
• A digital photograph will be taken and printed onto your individual pass. Childminder Passes are not transferable or refundable once purchased.
• To take advantage of your Childminder Pass discounts in the shop and restaurant just show your Childminder Pass prior to payment. Unfortunately, discounts cannot be given without production of a valid Childminder Pass.
• A Pass found to be used fraudulently will be confiscated and not returned or refunded. We reserve the right to cancel your childminder pass, without refund, if a pass holder knowingly allows a third party to use their Pass.
• Any lost, defaced or stolen Passes will be cancelled and replaced at a nominal charge of £2 per card.
• If you move house or change email address, please update your details with us as soon as possible.
• We reserve the right to close all or part of our zoos as necessary. We will inform you of closures as soon as possible via our updates page on our websites.
• We will not tolerate physical or verbal threats towards our staff. Any pass holder behaving inappropriately will be denied access to, or asked to leave the zoo immediately. In these circumstances cancellation of your pass without refund may result.

EXPERIENCES

• All experiences must be booked and paid for at least one week in advance.
• If you cancel or change your experience within a week of it taking place you will be charged a £10 administration fee. 
• All experiences are booked on a first come first served basis. Please do not assume your experience is booked until you have received your experience pack for the date stated, or you have had confirmation by telephone.
• You will be entering working environments; from time to time things may happen beyond our control and we may need to cancel your experience at short notice. If this happens you will be contacted via email or telephone at least 24 hours before your experience is due to take place. We recommend that you check your messages and emails before your visit in case we have contacted you.
• Minimum age limits apply to all experiences: Giraffe Experience, Giant Tortoise Experience and Junior Keeper- 7 years or over. Lion Experience and Keeper for the Day -16 years or over, , Echidna experience – 5 years and over. Kiwi Experience – 10 years and over. Croc Swamp Experience – over 1.2 metres tall
• For any children under the age of 16 or anyone requiring a carer, one adult is allowed entry behind the scenes for supervising purposes only.
• Full admission price must be paid for any guests including the supervising adult.
• Behind the scenes can be muddy and messy so please dress appropriately. Suitable clothing includes full length trousers and a lightweight coat in case of rain. For your safety closed toe shoes must be worn. 
• Wheelchair access is only available with the Giraffe experience (but yard access only).
• Paignton Zoo reserves the right to cancel your experience if you arrive more than 10 minutes late without prior agreement and unfortunately your experience can not be rescheduled.  

WEBSITE USAGE

1. User obligation

• Use of this site constitutes your acknowledgement and acceptance of these Terms and Conditions, which take effect on the date on which you first use the site. By accessing, using and/or downloading materials from this site, you agree on your own behalf and on behalf of each entity and person on whose behalf you act to abide by the terms and conditions set forth below. Paignton Zoo reserves the right to change these Terms and Conditions at any time by posting changes online and it is your responsibility to refer to and comply with these terms on accessing the site. Your continued use of this site after changes are posted constitutes your acceptance of these terms and conditions as modified.
• If these Terms and Conditions are not accepted in full, you do not have permission to access the contents of this site and therefore should cease using this site immediately.

2. Copyright and Other Intellectual Property

• The names, images and logos identifying Paignton Zoo, and associated organisations or third parties and their products and services are proprietary marks of Paignton Zoo, its associated companies and/or third parties.
• All copyright, trade marks and other intellectual property rights in this site (including the design, arrangement and look and feel) and all material or content supplied as part of the site shall remain at all times the property of Paignton Zoo. In accessing the Paignton Zoo site, you agree that you do so only for your own personal, non-commercial use. You may not agree to, permit or assist in any way any third party to commercially exploit or modify in any way the material or content without Paignton Zoo’s prior written permission.

3. Terms of use

• The use of this site is only for lawful purposes, in a manner which does not infringe the rights of or restrict or inhibit the use and enjoyment of this site by any third party. Such restriction or inhibition includes, but is not limited to, conduct which is defamatory, or which may harass, cause distress or inconvenience to any person and the transmission of obscene or offensive content or interruption of the normal flow of dialogue within this site.

4. Disclaimer/Limitation of Liability

• Disclaimer
• The website www.paigntonzoo.org.uk for the benefit of Libéma Zoo PG Operations Ltd (hereinafter referred to as: “Paignton Zoo”) and all its parts, with the exception of certain (hyper)links to companies or organizations with which we (temporarily) cooperate, is the property of Paignton Zoo.
• Access to and use of the website and the products and services available through the website are governed by this Disclaimer, the applicable terms and conditions, and the Privacy Statement.
• It is not permitted to publish, copy, download or otherwise reproduce or store the website or parts of it without prior specific written permission from Paignton Zoo.
• The content of the website and other publications by Paignton Zoo on the internet has been compiled with the greatest possible care. Nevertheless, it is possible that information published by Paignton Zoo is incomplete and/or incorrect. The content of the website and other publications is provided ‘‘AS IS’’ and on an ‘‘AS AVAILABLE’’ basis. Paignton Zoo do not give any express or implied warranty as to the quality, accuracy, timeliness or completeness of the information and/or prices provided on the website. The information and prices on the website are regularly supplemented and/or modified. Paignton Zoo reserves the right to make any changes with immediate effect and without any (prior) notification. Paignton Zoo accepts no liability for (supposed) damage resulting from your access (or inability to access) to the website or inaccuracies in the content of the website in the broadest sense of the word.
• Should you find any inaccuracies or other irregularities, we kindly ask you to report them to us so that we can take action if necessary.
• All rights of intellectual or industrial property with respect to the website rest with Paignton Zoo, or its supplier(s). Under rights of intellectual or industrial property are included all copyrights, patent rights, trademark rights, trade name rights, database rights, model rights, domain names and other rights of intellectual property.
• When Paignton Zoo displays hyperlinks to third-party websites, the use of such hyperlinks is entirely at your own risk.
• Paignton Zoo accepts no liability whatsoever for the content of websites not maintained by Paignton Zoo, which are referred to or which refer to the websites of Paignton Zoo.
• Paignton Zoo is registered in the United Kingdom and English law applies to any disputes. Should any disputes arise, they shall be submitted exclusively to the jurisdiction of the courts of England.
• Do you have any questions, comments or complaints? If so, please contact us: Libéma PG Zoo Operations Ltd. Companies House: 16823534. January 2026 ©

5. Paignton Zoo Products

• All products and services mentioned in this site are subject to availability and are available at the sole discretion of Paignton Zoo Environmental Park. Furthermore, all references to Paignton Zoo products and services are intended to apply only in the United Kingdom.

6. Indemnity

• You agree to indemnify and keep indemnified Paignton Zoo from and against all claims, damages, expenses, costs and liabilities arising in any manner from your entry to and use of the site other than in accordance with these terms and conditions.

7. Law and jurisdiction

• These Terms and Conditions shall be governed by and construed in accordance with the laws of England. Disputes arising here from shall be exclusively subject to the jurisdiction of the courts of England. Any cause of action you may have with respect to your use of this site must be commenced within one (1) year after the claim or cause of action arises.
• If any of these Terms and Conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the law of any state or country in which these Terms and Conditions are intended to be effective, then to the extent and within the jurisdiction in which that Term or Condition is illegal, invalid or unenforceable, it shall be severed and deleted from that clause and the remaining terms and conditions shall survive and continue to be binding and enforceable.
• Paignton Zoo Environmental Park makes no representation that materials on this site are appropriate or available for use at other locations outside of the United Kingdom and access to them from territories where their contents are illegal is prohibited. If you access this site from a location outside of the United Kingdom, you are responsible for compliance with all local laws.

WI-FI

By using our internet service, you hereby expressly acknowledge and agree that there are significant security, privacy and confidentiality risks inherent in accessing or transmitting information through the internet, whether the connection is facilitated through wired or wireless technology. Security issues include, without limitation, interception of transmissions, loss of data, and the introduction of viruses and other programs that can corrupt or damage your computer.
Accordingly, you agree that the owner and/or provider of this network (Paignton Zoo Environmental Park) is NOT liable for any interception or transmissions, computer worms or viruses, loss of data, file corruption, hacking or damage to your computer or other devices that result from the transmission or download of information or materials through the internet service provided.
Use of the wireless network is subject to the general restrictions outlined below. If abnormal, illegal, or unauthorized behaviour is detected, including heavy consumption of bandwidth, the network provider reserves the right to permanently disconnect the offending device from the wireless network. 

EXAMPLES OF ILLEGAL USES

The following are representative examples only and do not comprise a comprehensive list of illegal uses:

• Spamming and invasion of privacy – Sending of unsolicited bulk and/or commercial messages over the Internet using the Service or using the Service for activities that invade another’s privacy.
• Intellectual property right violations – Engaging in any activity that infringes or misappropriates the intellectual property rights of others, including patents, copyrights, trademarks, service marks, trade secrets, or any other proprietary right of any third party.
• Accessing illegally or without authorization computers, accounts, equipment or networks belonging to another party, or attempting to penetrate/circumvent security measures of another system. This includes any activity that may be used as a precursor to an attempted system penetration, including, but not limited to, port scans, stealth scans, or other information gathering activity.
• The transfer of technology, software, or other materials in violation of applicable export laws and regulations.
• Export Control Violations.
• Using the Service in violation of applicable law and regulation, including, but not limited to, advertising, transmitting, or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards, pirating software, or making fraudulent offers to sell or buy products, items, or services.
• Uttering threats, the distribution of pornographic materials to minors and child pornography.

EXAMPLES OF UNACCEPTABLE USES

The following are representative examples only and do not comprise a comprehensive list of unacceptable uses:

• High bandwidth operations, such as large file transfers and media sharing with peer-to-peer programs (i.e. torrents).
• Obscene or indecent speech or materials.
• Defamatory or abusive language.
• Using the Service to transmit, post, upload, or otherwise making available defamatory, harassing, abusive, or threatening material or language that encourages bodily harm, destruction of property or harasses another.
• Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.
• Facilitating a Violation of these Terms of Use.
• Hacking.
• Distribution of Internet viruses, Trojan horses, or other destructive activities.

Version January 2026