The Zoo is based in an 80 acre natural environmental park and is considered reasonably wheelchair and pushchair friendly. Gradients are less than one in twelve however some appear fairly steep, therefore not all paths are easy to manage independently in a manual wheelchair. Wheelchair access is available to the Island Restaurant, shops and all exhibits. Please ask on arrival for a map of the best routes around the Zoo. Path surfaces are either tarmac or crushed and rolled stone and there is plenty of seating around the site.

Reduced admission

We offer reduced admission rates for visitors with disabilities. We also offer free entry for the accompanying carer or helper if required. Please inform front of house staff on arrival and they will ask you to provide one form of ID either:

  • Disability living allowance letter
  • Blue badge
  • P.I.P award documentation

From 1st April 2019 to March 2020, the prices (with donation) for visitors with a disability will be:

  • Adult - £16.95
  • Child (aged 3-15 years old) - £12.65
  • Seniors (65+) and Students - £14.45

Without donation the prices are: Adult - £15.40, Child - £11.50 and Senior/Student - £13.10. 

One carer is admitted free of charge with each paying disabled adult/child/senior/student ticket. These tickets cannot be purchased online, however if you require a pre-paid concession ticket then please call 01803 697500. Please note that disabled guest tickets purchased over the phone need a minimum of a days notice in order to process the transaction. If you wish to purchase a ticket on the same day as your visit then please do so at our Front of House ticket desks.


We have 29 parking spaces within the free car park dedicated to visitors with a disabled parking permit. 21 of these are on the first level with a gentle slope to the Visitor Entrance and 8 on the second level with a one in twelve gradient zig-zag path to the entrance. Those who prefer may use the drop-off and pick-up point at the main entrance.

Wheelchairs and scooters

We are pleased to offer visitors the free use of a manual wheelchair. A returnable deposit of £20.00 is required. Alternatively we have a limited number of electric scooters which can be hired for £10.00 plus a returnable deposit of £20.00. Please telephone the Zoo on 01803 697500 to ensure that they are available.

Bookings for our wheelchairs and scooters can be very popular during our peak season times, so to ensure availability on your preferred day, we advise making a booking at least 3-5 days before your visit.

Please note: You must be over 16 to hire an electric scooter.

Assistance dogs

Registered Disability Support Dogs, registered Hearing Dogs for Deaf People, registered Guide Dogs for the Blind, registered Disability Assistance Dogs, registered Medical Assistance Dogs and registered Seizure Alert Dogs are welcome when accompanied by and under the control of their owners.

To ensure the safety and welfare of the public, staff and animals on the premises, assistance dogs must wear their respective identifying jackets and their Environmental Health and Identification Cards must be carried and shown if required.

The wearing of identifying jackets and the carrying of the Environmental Health and Identification Cards form part of the regulations for all Registered and Trained Support Dogs in the United Kingdom. If you have any queries regarding this policy please contact Assistance Dogs (UK). We regret that we are unable to allow dogs into the Zoo unless fully trained, although we are happy to accommodate dogs undergoing training in the main reception/shop area only.

Front of House staff

Our reception and front of house staff will be very happy to help you in any way they can, so please ask on arrival if you require any assistance.


At present our literature is only available as standard printed leaflets. If you would like an A3 photocopied version please ask any member of staff or telephone 01803 697500.

Toilet facilities

Toilet facilities are provided in the Visitor Entrance, Island Restaurant, Jungle Fun play centre, Avian Breeding Centre and at the top of the Primley section of the Zoo. With the exception of the Avian Breeding Centre, where they are shared, they all have independent disabled toilet facilities.
For more details please download our Zoo map.

Island Restaurant

The Island Restaurant offers an extensive and varied choice of food. If you have special dietary needs we would be delighted to try and meet them. Please telephone the Zoo on 01803 697500 prior to your visit to discuss your requirements.

Special needs education

We can provide an unforgettable experience for special needs groups. The Education Centre, which is conveniently situated in the centre of the Zoo, has three well-equipped classrooms and a Discovery Centre. Experienced teaching staff can liaise with group leaders to arrange suitable input for your visit. Please telephone 01803 697500 for further details.